Reclaim Your Time – and Your Practice
At ARC Pointe Group, our experienced virtual medical assistants (VMAs) provide essential virtual healthcare assistant support – from charting and scheduling to billing, communication, and compliance. This frees you up to concentrate on what matters most: patient care, improved outcomes, and sustainable growth. Whether you’re seeking a medical virtual assistant to reduce front-desk burden or need scalable virtual medical assistance across your operations, we offer tailored solutions to meet your needs.
Why Practices Trust ARC Pointe Group’s Virtual Healthcare Assistants
Reliable, HIPAA-Compliant Healthcare Assistant Support That Scales with You
We deliver highly trained, HIPAA-compliant healthcare assistant professionals who fit seamlessly into your daily systems. Our virtual medical assistants are skilled at handling everything from documentation and scheduling to insurance claims and compliance, ensuring high-quality virtual medical assistance without increasing your overhead. As your trusted medical virtual assistant partner, ARC Pointe Group helps you save time, cut costs, and elevate patient satisfaction.
Comprehensive Virtual Medical Assistant Services
Trusted Virtual Healthcare Assistants for Clinical and Administrative Needs
Every virtual healthcare assistant on our team is trained to ensure your medical practice runs smoothly and your patients remain your top priority.
Discover the Benefits of Hiring a
Virtual Medical Assistant Today.
ARC Pointe Group nearshore and U.S. based virtual medical assistants excel at efficiently completing tasks. Extensive training ensures your to-do list is handled utilizing a high standard. You can count on us to manage the details, freeing up your time for revenue-focused efforts thereby taking your business to the next level.
Increased Operational
Efficiency
Flexible Scalability
Options
Significant Cost
Savings
Improved Patient
Satisfaction
What Does a Virtual Medical Assistant Do?
Our experienced VMA team can manage the day-to-day tasks, allowing you to dedicate more time to your patients and their needs. With us, you can focus on what matters most, providing the best possible care to your patients.
Contact Management
Facilitates communication for healthcare providers. It involves managing phone calls, emails, and texts from patients, referring providers, and relevant parties to ensure efficient handling of inquiries and information.
Appointment Scheduling
Manage and schedule patient appointments, including follow-up visits and reminders.
Intake/Patient Registration
Collect and update patient demographic and insurance information, collect/review patient history and intake forms, and ensure they are complete. Walk patients through the new patient signup process.
EHR/EMR Management
Input and update patient data in EHR systems, including medical history, test results, and treatment plans.
Medical Billing and Coding
Prepare and submit insurance claims, submit compliant forms such as HCFA, as well as assign appropriate medical billing codes for procedures and services.
Insurance Verification/Preauthorization
Verify patient insurance coverage and eligibility before appointments.
Prescription Management/Authorization
Process prescription requests, including refills, and submit them to pharmacies, coordinate with healthcare providers to authorize prescription refills based on patient needs.
HIPAA Compliance
Ensure that all patient information is handled in compliance with HIPAA regulations.
Reminders
Contact patients to remind them of upcoming appointments or follow-up tasks, such as medication refills.
Patient Follow-up
Reach out to patients to check on their progress, clarify treatment plans, and address/forward any concerns to practice personnel. Reach out to all providers involved in the treatment of the patient’s condition to ensure they are receiving updated medical records and progress/visit notes as required.
Administrative/Clerical Tasks
Support healthcare providers with general administrative tasks such as filing, scanning, and document management.
Other Tasks
Let’s Transform Your Practice
Empower Your Team with a Virtual Healthcare Assistant Today
Ready to reduce admin stress and reclaim valuable time? Partner with ARC Pointe Group for seamless virtual medical assistance that fits your workflow. From the first day, your medical virtual assistant will help improve efficiency, patient satisfaction, and overall revenue. Let’s build a smarter, more responsive practice – together.
About ARC Pointe Group Practice
A Decade of Expertise in Virtual Medical Assistance
Since 2010, ARC Pointe Group has been a trusted provider of HIPAA-compliant business process outsourcing for healthcare. From solo clinics to group practices, we empower organisations with high-performing virtual healthcare assistant support that improves workflows and enhances the patient experience. Whether you need a single virtual medical assistant or a full team of healthcare assistants, we customise solutions to help your practice thrive.
