Virtual Medical Assistant2024-10-07T07:54:56-07:00

Virtual Medical Assistant: Strengthen Your Practice with Dedicated Support

Our experienced Virtual Medical Assistant can manage the day-to-day tasks. Dedicate more time to what truly matters -your patients.

Virtual Medical Assistant: Real-Time Savers for Your Healthcare Practice

Our Virtual Assistant team comprises skilled and dedicated professionals passionate about their work and bringing you the most advanced and effective virtual solutions. We are committed to transparent and honest business practices, ensuring you can count on timely and high-quality service delivery. Together, we strive to exceed your expectations and enhance the efficiency of your operations.

  • Virtual Scribe

  • Triage Assistant

  • Medical Receptionist

  • Medical Transcription

  • Patient Care Coordinator

  • Appointment Scheduling

  • Remote Patient Monitoring

  • Medical Billing and Coding

  • Telehealth Service Assistant

Virtual Medical Assistant NO Risk Trial Healthcare Industry

Discover the Benefits of Hiring a

Virtual Medical Assistant Today.

ARC Pointe Group nearshore and U.S. based virtual medical assistants excel at efficiently completing tasks. Extensive training ensures your to-do list is handled utilizing a high standard. You can count on us to manage the details, freeing up your time for revenue-focused efforts thereby taking your business to the next level.

Increased Operational Efficiency

Flexible Scalability

Options

Significant Cost

Savings

Improved Patient

Satisfaction

What Does a Virtual Medical Assistant Do?

Our experienced VMA team can manage the day-to-day tasks, allowing you to dedicate more time to your patients and their needs. With us, you can focus on what matters most, providing the best possible care to your patients.

Contact Management

Facilitates communication for healthcare providers. It involves managing phone calls, emails, and texts from patients, referring providers, and relevant parties to ensure efficient handling of inquiries and information.

Appointment Scheduling

Manage and schedule patient appointments, including follow-up visits and reminders.

Intake/Patient Registration

Collect and update patient demographic and insurance information, collect/review patient history and intake forms, and ensure they are complete. Walk patients through the new patient signup process.

EHR/EMR Management

Input and update patient data in EHR systems, including medical history, test results, and treatment plans.

Medical Billing and Coding

Prepare and submit insurance claims, submit compliant forms such as HCFA, as well as assign appropriate medical billing codes for procedures and services.

Insurance Verification/Preauthorization

Verify patient insurance coverage and eligibility before appointments.

Prescription Management/Authorization

Process prescription requests, including refills, and submit them to pharmacies, coordinate with healthcare providers to authorize prescription refills based on patient needs.

HIPAA Compliance

Ensure that all patient information is handled in compliance with HIPAA regulations.

Reminders

Contact patients to remind them of upcoming appointments or follow-up tasks, such as medication refills.

Patient Follow-up

Reach out to patients to check on their progress, clarify treatment plans, and address/forward any concerns to practice personnel. Reach out to all providers involved in the treatment of the patient’s condition to ensure they are receiving updated medical records and progress/visit notes as required.

Administrative/Clerical Tasks

Support healthcare providers with general administrative tasks such as filing, scanning, and document management.

Other Tasks

  • Telemedicine/Tele-visit Support

  • Medical Transcription

  • Incoming/Outgoing Referrals

  • Pre-Op Support

  • Patient Education

  • Labs/Imaging/Prescriptions

  • Research

  • Data Entry and Organization

  • Insurance Claims/Appeals Follow-Up

  • Medical Equipment/Device Coordination

  • Administrative Support

  • Patient Satisfaction Surveys (PSAT)

  • Medical Records Retrieval/Provision

  • Translation/Interpretation

  • Triage

  • Patient Advocacy

  • Case Management

  • Administrative/Clerical Tasks

  • Patient Portal Support

Elevate Your Healthcare Practice

Elevate your healthcare practice with our tailored solutions designed to streamline operations and improve patient care. Often, practice expenses are higher than necessary, and revenues don’t reach their full potential. By delegating non-physician tasks efficiently, you can maximize your time, reduce costs, and focus on what truly matters—caring for your patients.

Frequently asked questions

What type of services can the VMAs provide?2024-08-15T01:09:53-07:00

These are some tasks handled by VMAs: Patient Registration, Appointment Scheduling, Case Management, Medical Transcription, Medical Billing and Coding, and Patient Follow-Up.

Where are the assistants located?2024-09-19T23:27:04-07:00

We offer high quality nearshore and U.S. based virtual assistants.

How do we communicate with the VMAs?2023-12-07T06:09:53-08:00

Teams, Yammer, Slack, Skype, EMR integrated intraoffice messaging systems, etc.

Are you HIPAA compliant?2024-08-12T20:24:54-07:00

Yes, the VMAs that you’d be working with are all HIPAA compliant.

How long has ARC Pointe been in business?2024-07-11T15:42:04-07:00

ARC Pointe has been providing business process solutions since 2010.

What qualifications do virtual medical assistants have?2024-08-15T01:32:00-07:00

ARC Pointe virtual medical assistants are highly skilled professionals with extensive experience in medical practice administration. They undergo rigorous training and possess a deep understanding of the healthcare industry and its unique requirements.

What are the benefits of using a virtual medical assistant?2024-08-12T20:26:19-07:00

They offer a range of benefits that can lead to cost savings, improved efficiency, enhanced patient care, scalability, access to specialized expertise, better compliance and security, optimized workflow management, and the flexibility of remote work. These advantages make VMAs an indispensable support for modern healthcare practices looking to streamline operations and improve patient outcomes.

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